Shipping policy
Shipping Policy
At DualG, we strive to offer you the best products at competitive prices, all while ensuring a reliable and transparent shipping process.
🌍 Shipping Locations
We ship to most countries worldwide. Please ensure your shipping address is entered correctly at checkout to avoid delays or delivery issues.
🚚 Shipping Times
All our products are sourced from trusted suppliers, mainly based in Asia. Shipping times may vary depending on your location:
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United States: 7–20 business days
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United Kingdom, Canada, Australia: 10–25 business days
Please note: These are estimated delivery times. Delays can occur due to customs processing, holidays, or local delivery issues.
⏱ Processing Time
Once your order is placed, we typically process it within 2–5 business days. You will receive a confirmation email with a tracking number once your order has been shipped.
📦 Order Tracking
Most orders include tracking information, which will be emailed to you once the package is on its way. Please allow a few days after shipment for the tracking number to become active.
🛑 Multiple Packages
To ensure faster delivery, items in the same order may sometimes be shipped separately. You may receive multiple tracking numbers and packages if your order includes multiple products.
📭 Customs, Duties & Taxes
We are not responsible for any customs fees, import duties, or taxes that may be applied once the product reaches your country. These fees are the responsibility of the customer.
❌ Lost or Delayed Packages
While we do our best to ensure smooth delivery, we are not liable for delays caused by the shipping carrier, customs, or other factors outside our control. If your order hasn't arrived within 45 business days, please contact us at info@dualg.com and we will do our best to resolve the issue.
📝 Questions?
If you have any questions about shipping or your order status, feel free to contact our support team at info@dual-g.com.